If you have ever felt frustrated about the manner in which customer service departments deal (or don’t deal)! with your complaints there is a solution, to write to the top man or woman who heads the organisation you are unhappy with. Marcus Williamson has produced a great site which provides the contact details of many CEOs of leading organisations.
I’ve found that getting in touch with the top person, in a company often resolves matters much quicker than going round in circles speaking to people in anonomous customer service centres. For Marcus’s website please visit http://www.ceoemail.com/.