THE POWER OF BLOGGING?

As those of you who have been following my tale of woe regarding Freeparking will know, I closed my account with the company due to poor customer service (not registering a domain which I’d paid for and then failing to apologise or offer an explanation for their error). Well after writing to their UK General Manager and failing to receive a response, I wrote again drawing attention to the fact that I’d raised the issue on my blog. Low and behold, on the same day as that e-mail I received a response from Freeparking Support apologising for their mistake and stating that the £9.99, which I paid for the domain has been refunded. Interesting that when I mentioned the fact that I’d included this issue on my blog how, on the same day I, magically receive a proper apology from Freeparking! I do wonder though whether Freeparking would have been so quick off the mark in replying if I haden’t mentioned the adverse publicity angle … As I’ve said before don’t touch this organisation with a bargepole.

Kevin

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About kevinmorris101

I live and work in London and blog as a hobby. If you would like to contact me please send an email to animalia at shiftmail.com (the address is rendered in this manner in order to try and defeat spammers)!
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